Foundations in Motivational Interviewing helps you to improve the way you have conversations about behaviour change with clients.
$99
Mastering Difficult Conversations
Finding a better way to have tough conversations!
-
7 self-paced lessons with handouts and interactive methods for learning -
Access to a private course forum to ask questions, reflect on your learning, and interact with course creators -
Learn practical skills and techniques for improving conversation outcomes -
Receive evidence-based information to improve your leadership and management skills -
Take control of your emotions so you can have constructive conversations -
Gain confidence and learn to address workplace concerns as they arise -
3hrs of self-paced learning
Stop avoiding tough topics and learn to have considered and constructive workplace conversations
In this course you will learn…
-
a more useful way of thinking about difficult conversations; -
to think about difficult conversation as having three distinct phases, each requiring different considerations and tasks; -
a step-by-step blueprint for having difficult conversations; -
tried and tested communication techniques for improving your leadership and management capabilities; and -
to understand and take control of your emotions before, during, and after these tough workplace conversations.
When you join Mastering Difficult Conversations, we will give you the knowledge and tools you need to master workplace issues as they arise.
How Mastering Difficult Conversations Works
Engage
Interactive Lessons
Click, read, watch, and reflect as you immerse yourself in a learning experience designed to be informative and fun.
Learn
Gain Insight
Through our easy-to-follow lessons and activities, you will cover the information you need to master difficult conversations.
Exercise
Strategies & Tips
Learn practical tools and techniques for planning, having, and following-up your next difficult conversation.
Translate
Put Theory into Practice
Lesson by lesson, you will build knowledge, skills, and confidence to move beyond avoidance and towards having more constructive conversations.
Course Lessons
Welcome on board! In this lesson we will cover basic housekeeping items, orient you to the course, and provide a brief introduction to difficult conversations.
Next up, we start unpacking the topic by looking at what makes conversations difficult and exploring the reasons many people choose avoidance. We will make our case for moving beyond avoidance and convince you it’s time to have those tough conversations!
In this lesson we start breaking the process down and you’ll learn various tips and techniques for preparing to have difficult conversations. We will explore the practicalities of having conversations and show you how to recognise and control your emotional reactions. You will learn that “failing to prepare, is preparing to fail” (Benjamin Franklin).
This lesson unpacks common communication concepts and provides important information and tips to support you in communicating more clearly, authentically, and compassionately.
The focus of this lesson is on the actual conversation and amongst other useful tips, you will discover our conversation blueprint. By the end of this lesson, you will have a clear process to follow, knowledge of common communication traps, and tips for addressing overdue conversations and heightened emotions. You will learn to take control and improve your conversation outcomes!
In this lesson you will learn a clear and useful process for completing your post conversation tasks, including documenting, debriefing, and following-up.
Here we will review key learnings and wrap up our time together. We will also ask you for feedback and provide you with a personalised course certificate to download.
Enrolment Options
Enterprise
$89
Receive access to online learning course plus private student forum.
No Coaching Sessions Included
Enhanced
$250
Receive access to online learning course plus private student forum.
Included: 1 Coaching Session
Premium
$560
Receive access to online learning course plus private student forum.
Included: 3 Coaching Sessions
What people had to say…
Previous
Next