Mastering Difficult Conversations is a course designed to build your confidence and skills in having difficult conversations at work.

Click, read, watch, and reflect as you immerse yourself in a learning experience designed to be informative and fun.
Through our easy-to-follow lessons and activities, you’ll uncover the philosophy and Spirit of Motivational Interviewing.
Learn practical tools and methods for incorporating Motivational Interviewing into your work.
Lesson by lesson, build knowledge, skills, and confidence to have effective conversations about health-related behaviour change.
Welcome on board! In this lesson we will cover basic housekeeping items, give you an overview of the course, and start digging into the history, definition, and evidence base for Motivational Interviewing. You’ll uncover the reasons why Motivational Interviewing is so effective when it comes to working with behaviour change.
Next up you will learn about the key ingredients of Motivational Interviewing, including the Spirit and key principles for understanding behaviour change.
In this lesson you’ll discover the four fundamental processes of Motivational Interviewing as a way of understanding a process you can follow. Gain confidence in the steps needed to have a successful Motivational Interview.
This lesson focusses on translating knowledge and skills you have covered into practice. During this lesson you will learn how to use key Motivational Interviewing tools and techniques.
Here is where we will review key learnings and wrap up our time together. We will also ask you for feedback and provide you with a personalised course certificate to download.
Receive access to online learning course plus private student forum.
No Coaching Sessions Included
Receive access to online learning course plus private student forum.
Included: 1 Coaching Session
Receive access to online learning course plus private student forum.
Included: 3 Coaching Sessions
Thanks for a great online course! It provided me with the knowledge I need to understand MI and how to work better with behaviour change. The practical skills will definitely come in handy, and it was really helpful to see how MI can be used across multiple settings and behaviours. I’m already looking forward to seeing my next client and putting some of these new learnings into practice!
MI is talked about a lot at my work, but I haven’t really been able to pick it up until this course. Now it all fits into place and I can finally understand what all the fuss is about. I’m going to recommend it to my colleagues too! Thanks for breaking it all down in an easy-to-understand way.
I didn’t really know much about MI before taking this course and realise I haven’t been approaching behaviour change in such a structured way. Thankfully now I feel like I have a solid footing and can confidently work with people around behaviour change. The course was easy to follow and being able to watch the videos over and over really helped to cement my learning. I’ve already noticed change happening in my clients and I know it’s because of the knowledge I gained from this course.
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